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Returns
Thank you for shopping with CBDTrolley.com, we are 100% committed to your satisfaction.
- We offer a free pre-paid return shipping label with all returns.
- If you are not satisfied with your purchase, you have 14 days from receipt of your order to initiate a return.
Shipping
To obtain a return shipping label, please email support@CBDTrolley.com and we will email you a free pre-paid return label.
If you choose to use your own return shipping, we recommend you insure the package as we cannot accept any items damaged in shipping. A copy of your order must be included with your return.
Refunds
You will receive a refund in the form of a credit to your original payment method within 5 days of us receiving your return. Shipping costs for the original order are not refundable.
For Damaged or Incorrect Items:
If you have received a damaged or incorrect item, please email support@CBDTrolley.com immediately and we will work to find the best solution.
Additional Shipping Instructions:
Mail your merchandise back to our Customer Service Department by following the steps below:
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- Pack the item securely in the original package, if possible.
• Please do not return any merchandise in envelopes. Packaging in this manner may damage the merchandise during the shipping process. If the merchandise is damaged, a refund or exchange may not be issued.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
•Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.
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